Privacy Policy

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Summary

This summary highlights the key points of our Privacy Policy. You can find details on each point by clicking on the links.

This Statement was last updated on December 26, 2020.


Introduction

Privacy is a fundamental right for all individuals. Our clients entrust us with the personal information and we take the obligations that are attached to this information very seriously.

We collect and use personal information to allow us to provide our products and services to our clients. We do not and will not sell or rent your data to third parties unless this is required in the context of changes to our business structure such as a merger or acquisition. See Vendors, affiliates & other types of disclosures for more details on how we may disclose personal information in the context of changes to our business structure.

Who we are. When we refer to "us," "we," "our," "Tarrasque.io" or "Tronite" in this Policy, we mean Tronite Ltd and its affiliates.

This Policy governs all our services that we provide directly to you. Whether you are browsing our websites, receive our newsletters, or use an online trial version of our products, this Policy governs the use of personal information for all our products and services that we provide directly to you.

Changes to this Policy. From time to time we will need to update this Policy to reflect changes to our products and services, the way we operate, or to meet new legal and regulatory requirements. You will find the latest version of this Policy at https://tarrasque.io/privacy-policy


How we use your information

Tronite has various websites for different services that are accessible to anyone. You generally can visit our websites without having to log in or otherwise identify yourself. On some of our websites, you may need to log in to benefit from the service or to make use of all the functionalities.

Information we collect
  • Directly from you. Some of our websites require you to sign up for an account. When you do, we ask you for information, such as your name and email address, that we need to set up your account. Often you can also voluntarily provide additional information, such as a photo, to make better use of our websites. We also collect information you provide by completing forms or surveys on our websites.
  • Indirectly from you. We collect information about the pages you visit and how you access and use our websites using cookies and third-party analytics tools. This information includes information about the device(s) you use to access the websites including unique device identifiers, IP address, operating system, browser, and cookies. Depending on your device settings, we may also collect information about your geographical location. Learn more about our use of cookies in our Cookie Statement.
  • Information from third parties. We receive information from affiliates of Tronite, and other third parties that we use to enhance the website experience and promote our products and services. For example, we will receive information from some third parties about how well an online marketing or email campaign performed.
How we use this information

We use this information to provide and improve our website services as follows.

Analytics and marketing. We analyse usage information for sales and marketing purposes and for trends about our visitors and their demographics and how they use our websites. This analysis is necessary to further our legitimate interest in understanding our users and how they interact with us and our websites, improving our websites and communication with you (including for marketing purposes). Use of personal information for client engagement and marketing.

Personalization. For some of our websites we also use your information to personalize the pages, which is necessary to provide more contextually relevant information as you browse our websites.

Communication. If you use Tarrasque.io, or other websites with logins, we use the contact details you provided to communicate with you and to let you communicate with us and other users. Typically, we use information in this way because it is required to provide this service to you and because it is in our legitimate interests to ensure our services are being offered in a manner that meets our high standards.

We keep website usage information for as long as it is necessary for the purposes described above. This period of time will vary depending on the services and websites you use and how you interact with us. Account information is kept until you delete the account and for a limited period afterwards. Where you provide information in forms, the information is kept only as long as required. For example, we may need to keep a record of the correspondence with you if you have made a complaint for as long as it is necessary to protect us from any legal claim. Similarly, if you unsubscribe from receiving marketing communications from us, will keep a record of this to ensure you do not receive such communications in the future.

Who we share this information with

Third-party tools. Where we use third-party tools (for example to understand how our websites are used and make sure you see relevant ads and campaigns on other websites), these third parties will have access to some of your personal information. This includes analytics tools such as Google Analytics and advertising tools such as Facebook Business. Learn more about our use of cookies in our Cookie Statement.

Affiliates. We share personal information related to our existing or prospective clients with resellers of our products and services and other affiliates, who may use such information for marketing. We do not share any personal information that we use on behalf of our clients except as instructed by our clients. Learn more about sharing with affiliates.

Vendors. We also share information with our vendors and service providers and other third parties for legal or business purposes. How your information is protected by our vendors.


Vendors, affiliates & other types of disclosures

This section provides more information on how we protect your information when we engage vendors, how we share information with our partners, and in which other scenarios we may share your information with third parties.

Vendors

We use vendors to help us provide our products and services to our clients and you or to perform work on our behalf. Where this requires access to personal information, we are responsible for the data privacy practices of the vendors. Our vendors must abide by our strict data privacy and security requirements and instructions. They are not allowed to use personal information they access or receive from us for any other purposes than as needed to carry out their work for us.

Affiliates

Where our products and services are offered through channel affiliates, we will share information with them that is necessary for them to offer and provide our products and services to our current and prospective clients.

Some of our products allow you to access functionalities or content provided by our content and technology partners. With your permission, we will share information about you, such as your name and email, that is required for you to access these functionalities or content from our products and services.

Other types of disclosures

We will also share your information where required in the following circumstances.

  • Payments. Where you use our products and services to make a purchase or transaction, we will share your payment and transaction data with banks and other organizations to process the transactions and for fraud detection and prevention or anti-money laundering purposes.
  • Changes to our business structure. Where permitted by applicable law and by the contracts with our clients, we may disclose your information in the following cases. We will always aim to continue to apply to commitments we make in this Policy in such a case. If this is not possible, we will notify our clients and we will not provide personal information about our clients without the required agreement of our clients, to a successor entity in the situations described below:
    • Corporate transactions such as a merger, acquisition, sale of assets, and financing
    • Bankruptcy, dissolution or reorganization, or in similar transactions or proceedings
    • Steps related to the previous bullet points (for example, due diligence)
  • Law Compliance. We may need to disclose your information to comply with legal or regulatory requirements and to respond to lawful requests, court orders, and legal processes. We will always aim to limit the information we provide as much as possible. Where such disclosures relate to personal information we hold on behalf of our clients, we will defer such requests to our clients where permissible.
  • Enforce our rights, prevent fraud, and for safety. We may need to disclose your information to protect and defend the rights, property, or safety of us, our clients, or third parties, including enforcing contracts or policies or in connection with investigating and preventing fraud.
  • De-identified information. We may disclose aggregate or de-identified information that is no longer associated with an identifiable individual for research or to enhance and promote our products and services. For example, we may share aggregated or de-identified information with our partners or others for business or research purposes like partnering with a research firm or academics to explore how our products are being used and how such data can be used to enhance our functionalities and further help our clients. We will implement appropriate safeguards before sharing information, which may include removing or hashing direct identifiers (e.g., your name, email address, and device ID).

Client engagement & marketing

Client engagement

Managing the client relationship. We are collecting and storing limited personal information about the relevant contacts at our clients for invoicing, notification of product updates and maintenance, and similar purposes.

Marketing

Promotion of products and services. We conduct marketing to promote our products and services. This marketing is generally aimed at potential clients and partners.

Sharing with affiliates. Where our products and services are offered through affiliates, we will share the information that is necessary for our affiliates to promote our products and services to their clients and potential clients.

Sharing with vendors. We may use vendors to help us organize and conduct campaigns, events, and other aspects of marketing. We will share with them only the personal information that is necessary and ensure that they are following our strict requirements for vendors (learn more).

Marketing preferences and opt-out. Our marketing emails will include a link so that you can change your preferences and opt-out of receiving marketing communications from us. You can do this by clicking on the "Unsubscribe" link in the email footer which will direct you to our Marketing Preference Center or you can also send us email at supp[email protected] to unsubscribe.

Online and interest-based advertising on our websites. At times, we use third party advertising tools to collect information about your visits to our websites to serve you targeted advertisements based on your browsing history and interests on other websites and online services or on other devices you may use. We only use these tools on our own websites and not for our products and services. When we are providing our services on behalf of a client, our products and services do not use interest-based advertising tools except as instructed by our clients.

In some instances, we may share a common account identifier related to your use of our websites (such as an email address or user ID) with our third-party advertising partners to help identify and contact you across devices. We and our third-party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research.

To learn more about interest-based advertising and how you may be able to opt-out of some of this advertising, you can visit the Network Advertising Initiative’s online resources, athttps://www.networkadvertising.org/choices, the DAA’s resources at https://www.aboutads.info/choices and/or Your Online Choices at https://www.youronlinechoices.com/uk. Please note:

  • These tools will only opt you out from receiving interest-based ads on that specific browser or device, but you may still receive interest-based ads on your other devices. You must perform the opt-out on each browser or device you use.
  • Some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.

Google Analytics and Advertising on our websites. We may also utilize certain forms of display advertising and other advanced features through Google Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting on our own websites. These features enable us to use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the Doubleclick advertising cookie) or other third-party cookies together to inform, optimize, and display ads based on your past visits to our websites. For information on how Google Analytics collects and processes data, as well as. how you can control information sent to Google, review Google's site "How Google uses data when you use our partners' sites or apps". You may control your advertising preferences or opt-out of certain Google advertising products by visiting the Google Ads Preferences Manager, currently available athttps://google.com/ads/preferences or by visiting NAI’s online resources at http://www.networkadvertising.org/choices.

You can learn more about our use of cookies in our Cookie Statement.

Security

We employ a variety of physical, administrative, and technological safeguards designed to protect personal information against loss, misuse, and unauthorized access or disclosure.

Our measures consider the sensitivity of the information we collect, use, and store, and the current state of technology. Our security measures include data encryption, firewalls, data use, and access limitations for our personnel and vendors and physical access controls to our facilities.

All payments for our products and services are made through the website of the payment system that we use and no information is collected on our site regarding your payments.

Data transfers

Tronite is a company located in Cyprus which hosts your information in Cyprus and other Countries. We use approved data transfer mechanisms to ensure the adequate protection of your information when it is transferred.

Your rights

In the EU and many other jurisdictions, you have rights to control how your personal information is used. You may have the right to request access to, rectification of, or erasure of personal information we hold about you. In the EU, you also may have the right to object to or restrict certain types of use of your personal information and request to receive a machine-readable copy of the personal information you have provided to us.

In many of our products, you will be able to access your information as well as change and delete some of the information yourself by logging into your account. If you cannot access, correct, or delete the required information yourself, please email us at [email protected] if you want to exercise any of these rights.

Please remember that many of these rights are not absolute. In some circumstances, we are not legally required to comply with your request because of relevant legal exemptions.

Contact us

If you have any questions or concerns about our Privacy Policy or our own data privacy practices, contact us at [email protected].

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